Vasu from Bangalore had the misfortune of choosing to buy an LYF LED television from Reliance Retail Ltd. in Bannerghatta, Bangalore for which he paid up Rs. 1,50,639.
From the very first day the expensive television gave a lot of trouble and the picture and sound quality were bad. He complained to the firm which repaired the mother board twice and then forced him to take a two year warranty by paying them Rs. 26,685. But the television refused to work properly and after endless problems he requested the firm to return his money. They ignored his complaints and even a legal notice did not bother them.
He finally complained to the Bangalore IV additional consumer forum which found Reliance Retail Ltd. guilty of deficient service and ordered it to either repair the television properly or return Rs. 1,50,639 to him with interest at 9 per cent along with Rs. 5000 as costs.