Amarthaluru Venkateswara Rao of Nellore had ordered a 55 inch two seater sofa from Life Style Furniture which was perfect for sitting for his family. He paid up Rs. 11,500 for it along with Rs. 300 for transporting it to his home.
But to his dismay the shop sent him a smaller sofa of 49 inches, which was not suitable and made it difficult to use. He complained to the shop seeral times but it did not respond.
He then complained to the THE DISTRICT CONSUMER DISPUTES REDRESSAL FORUM:NELLORE and its President Sri K. Umamaheswara Rao found Life Style Furniture in Nellore guilty of indulging in unfair trade practice, gross negligence and deficiency in service. Despite several requests from the consumer the shop refused to send him the sofa he had ordered.
The shop told the forum that there had been no negligence or deficiency by them.
But the Forum President found the shop guilty and ordered it to pay back Rs. 11,800 to the consumer with interest at 12 per cent along with Rs. 5000 as costs.