Coffee Day helped by Rajasthan State Consumer Disputes Redressal Commission against suspicious claims made by consumer!
Dr. Sunil from Jaipur had filed a complaint against Coffee Day to the Rajasthan State Consumer Disputes Redressal Commission.
He told this Commission that he had gone to the Coffee Day outlet in Jaipur where he had ordered cold coffee and a Sizzling Brownie with ice cream. But a sharp foreign body in the dish had injured his mouth, causing him pain. He complained of unfair trade practice and deficiency in service and demanded compensation of Rs. 30 lakhs for the mental pain and agony he had undergone and another Rs. 30 lakhs for loss of reputation!
The Commission President Mrs. Justice Nisha Gupta found the complaint to be suspiciously guilty of mala fide intentions. How an injury could cause him loss of reputation, she was not able to fathom! She also noted that the doctor had not submitted any injury report, or prescription from any doctor, no purchase voucher of the dish from Coffee Day!
She ruled that the consumer had not proven his case and dismissed his complaint! The consumer courts should not be used by consumers for wrongful means to make money she ruled.