S.R. Nagendra of Mysore had bought a Cool Pad Mega 3 Mobile handset from Dot Net Computers (formerly Digicomp Complete Solutions) Mysore and Videocon Industries Ltd. for Rs. 7500. But soon it began to give problems with its touch screen and despite several reminders to both firms, they did not repair the phone or give him a new one. They began to avoid him and caused him distress and harassment.
He complained to the Mysore district consumer disputes redressal forum which sent a notice to the sellers who did not bother to appear in the consumer court. The Forum found them guilty of deficient service and unfair trade practice and ordered them to repair Nagendra’s phone or give him a new one. They were also ordered to pay him Rs. 1000 as compensation and Rs. 1000 as court costs. If they did not follow the court order they would have to pay Rs. 50 daily as compensation till they paid up and even face imprisonment.
Better to buy a book than a mobile!