Agarwal Packers & Movers take one month to deliver household goods broken and damaged to consumer minus his computer! Only God can help consumers against Agarwal Packers & Movers who have harassed four consumers till now!
In a third case involving Agarwal Packers and Movers, the Udupi consumer forum has come to the aid of a consumer whose computer vanished when this firm brought his goods from Ahmedabad to Udupi.
Sandeep J. Shridhar, a software engineer in Ahmedabad made the mistake of engaging the services of Agarwal Packers & Movers to transport his goods to Udupi in September 2016.
The firm which had promised to send 4 delivery persons to help with the packing of his household goods like furniture, television, computer etc. sent only two men and so he had to help them to do their work for packing for which he had paid this firm Rs. 44, 325.
Then they sent a very small vehicle instead of the large one promised which caused immense hardship in stacking up all his goods. The firm also did not let him get insurance, claiming that it was a renowned and reliable firm so he should save his money and not use it for insurance.
Unfortunately, everything went wrong in this transaction. At the time of collection on 27-08-2016, they had promised that the goods would reach him within 8 to 10 days. But it arrived some weeks later on 10-9-2016! To add to his horror, the goods were damaged and the 24 inch LED computer monitor worth Rs. 13000 was missing from its box! In its place were several cardboard sheets, Agarwal Cartons torn and stuffed in the carton! The fridge, washing machine and motor cycle were all damaged, having taken so long to arrive.
He complained to the head office of Agarwal Packers & Movers Secunderabad, then to Satveer Choudhary, Territorial Head, Agarwal Packers & Movers, Ahmedabad and also to Harinath Tiwari, Agarwal Packers & Movers, Mangalore.
They all promised to investigate the matter and get back to him. But 8 months later nothing happened. He finally complained to the Udupi district consumer disputes redressal forum which found the firms guilty of deficient service, causing unfair trade practice and harassment of the consumer.
Forum President Shobha C.V. ordered all three firms to pay up Rs. 30,000 as compensation for all their misdeeds to Sandeep along with Rs. 5000 as court costs.
Complaint no. 70/2017