|Court order on April 21, 2018.|
An elderly couple from Bangalore who had a terrible time when they employed the services of Best Agarwal Packers & Movers in Bombay, to shift their household goods, have been helped by the Bangalore First Additional District Consumer Disputes Redressal Forum Shantinagar. Its President Mr. H.R. Srinivas has ordered this firm also calling itself Home Packers & Movers Door to Door Service, to pay up Rs. 50,000 as compensation to the couple.
Mr. S. Diwakara and his wife Mrs. Sucharita Diwakara, from K.R. Puram, in Bangalore, aged 72 years, had relied on this firm to shift their household goods from Bombay to Bangalore. The firm said it would cost them Rs. 23,000.
But when the firm’s employee Satish Singh, along with packers, came to collect their goods, he insisted that it would cost them Rs. 46,686 as the material to be packed and transported was much higher than it had been assumed when the deal had been struck. He also took another Rs. 6000 as insurance. They also paid up Rs. 1800 as a tip.
The goods arrived in Bangalore very late and to make it worse, Best Agarwal Packers & Movers refused to unpack the goods or to help with shifting them into the house though this had been agreed upon when the extra amount had been paid. The elderly couple went through hell trying to find help elsewhere to get their household goods inside. Calls made to this firm were ignored. Emails too were ignored. They had to spend extra money to shift their own household goods by using other paid helpers.
They finally complained to this Forum which found Best Agarwal Packers & Movers guilty of deficient service in several counts: 1. For not delivering the goods in time, 2. For not unpacking and shifting the goods into their home, 3. For breakage and mishandling and spoilage of many of their goods 4. For taking money for insurance and not giving them the necessary documents for this, 5. For damaging several items amounting to Rs. 40,000. 6. For collecting GST without informing them the registration number for it. The goods were delivered five days later than they should have been.
Best Agarwal Packers & Movers did not even bother to come to the consumer forum which ordered them to pay Rs.6,000/- collected towards insurance, a sum of Rs.10,000/- towards delay in delivering the goods and a sum of Rs.10,000/- towards not unpacking the goods and Rs.50,000/- towards mental and physical harassment.
The firm has also been ordered to pay up Rs. 25,000 as costs to the couple. It has to pay up all this money within 15 days of receiving this court order.
Best Agarwal Packers & Movers,
Home Packers & Movers
Door To Door Service,
New Address: 4353 4226,Tagore Nagar,
Mumbai 400 083.