The Advertising Standards Council of India again had to rap the Dr. Batra’s Homeopathy Clinic for false advertising! A consumer had complained to the ASCI that the Dr. Batra’s Homeopathy Clinic claims to offer “Consultation with the Doctor and computerized hair test worth Rs. 2,000 now at just Rs. 250.”, “Limited period offer”, “Avail easy EMI options”, and the Website claims, “Confirm your appointment online @ Dr. Batra’s clinic, Pay just Rs. 99/- and get products worth Rs. 175/- free.”
“It also offers 10% off on treatment in its animation slides”,
were not substantiated.
The ASCI ruled that the Website shows Dr. Batra promotingthe clinic which is in violation of the Code of Medical Ethics for Homeopathy practitioners. All the claims also could not be proven by any actual scientific evidence!
Dr. Batra’s clinic has also had some unpleasant scuffles with the consumer protection act!
In Chandigarh, in August 28, 2009, the District Consumer Disputes Redressal Forum had ordered Dr. Batra’s Positive Health Care Clinic to pay up Rs. 50,000 as compensation to complainant Lipika Vashisht a resident of Panchkula, along with a refund of Rs. 14,900 to her.
She had visited this clinic for treatment of her falling hair. They had guaranteed that her hair would regrow but after 34 sittings and extra payments, they had told her that they could not solve her problem. The court found this forum guilty of deficient service, unfair trade practice and also of duping gullible clients with their advertisements and ultimately proving to be a hoax.
In another case in 2013, the Chandigarh State Consumer Disputes Redressal Commission had ordered Dr. Batra’s Positive Health Clinic to pay up Rs. 1 lakh to a minor, Harjot Singh who had been harassed and cheated by this firm. He had gone to them to get treatment for his hair fall problem. They claimed to be trained in Trichology (Science of Hair) by international experts and assured him that they would help to regrow his hair. They took Rs. 5500 from him, then another Rs. 6500 and yet again another Rs. 6700. But despite this, and several sessions with them, Harjot kept losing hair and finally became totally bald.
He complained to the District consumer forum which dismissed his complaint. He went in appeal to the higher court, the Chandigarh State Consumer Disputes Redressal Forum which ordered Dr. Batra’s Positive Health Clinic which had proven to be Not So Positive for Harjot, to refund his money, Rs. 18,700 along with the Rs. one lakh for causing him mental agony and harassment through its unfair trade practice and deficiency in service.