M.L. Bhardwaj Chief Manager of Vijaya Bank, Bangalore had availed the services of Agarwal Packers & Movers & ANR to pack and move his household articles from Bangalore to Zirakpur near Chandigarh. He paid up Rs. 69, 398 to them. But this was not a good choice.
First of all Bhardwaj was horrified to discover that all his goods arrived badly damaged and drenched in rainwater! Then his car arrived very late and he had to spend extra money for private transport!
He complained to the district consumer forum where Agarwal Packers& Movers did not show their face! The district forum which found them guilty of deficient service, causing mental agony and harassment to Bhardwaj ordered them to repay Rs. 69,398 to him along with Rs. 50,000 as compensation and litigation costs.
Aggrieved by this order this lazy firm went in appeal, to the Punjab State Consumer Disputes Redressal Commission which dismissed their appeal as they filed it too late and were also found guilty of bad service.
Then this tardy firm of packers and movers went in appeal again late as usual to the National Consumer Disputes Redressal Commission New Delhi which also found them guilty of deficient service and dismissed their appeal!
So they have to repay Bhardwaj’s money to him with Rs. 50,000 as compensation.