Palaparthi Kiran Babu of Ongole town, Prakasam district had bought a Videocon washing machine from Techno Kart India Limited, in Ongole, for Rs. 10,131. It had a two year warranty.
But the machine did not work properly from the beginning itself and he complained to Techno Kart India Limited to rectify the problem. They sent a mechanic to his home to repair the washing machine but instead he damaged it even more than before!
He complained again, several times to Techno Kart India Limited and then to Tekcare India Private Limited, which is the Authorized Officer in charge to Tekcare India Private Limited, located at Hyderabad. But none of these firms bothered to solve his problem. He finally had to complain to the DISTRICT CONSUMER DISPUTES REDRESSAL FORUM::PRAKASAM DISTRICT AT ONGOLE which sent its summons to both the firms which did not bother to even come to the consumer forum.
This forum found both firms guilty of deficient service and ordered them to repair his machine or provide a new Videocon machine to him, along with Rs. 1000 as compensation and Rs. 500 as costs.