Tanmoy Kanti Sarkar from Kolkata, had planned a nice family vacation to Europe with his wife and daughter by engaging the services of Sunny Sand Holidays in Kolkata.
He paid up Rs. 5,80,000 to Sunny Sand Holidays which would cover visas, accommodation, insurance, air ticket and tour plans. However when the holiday should have begun, the tour and travel company had only acquired a visa for their daughter upto London, not to the rest of the European countries. He and his wife had not got their visas to travel anywhere!
The vacation crashed before it even began but worse was to follow. Sunny Sand Holidays had promised to return all their money but only gave back Rs. 98,000! They miserably failed to return the whole amount.
Tanmoy complained to the District Consumer Disputes Redressal Forum and its President Mr. Kamal De found the travel firm guilty of deficient service, by having slept over their job, causing harassment, agony and pain. He ordered them to refund the Rs. 5,80,000 along with Rs. 30,000 as compensation, Rs. 10,000 as costs and also to deposit Rs. 25,000 with the consumer forum for indulging in unfair trade practice.
The firm did not bother to come to the consumer court though it was summoned.
If this was not done within a month, the owner would be arrested.