Ningaraju from Mysore district went to buy clothes being offered on discount by the Brand Factory and purchased goods worth Rs. 3,105. But on reaching home he discovered that one item bearing a tag for Rs. 999 had been sold to him for Rs. 1,199.
He went back to the shop and asked them to refund the extra Rs. 200 collected from him, or to exchange the shirt. But Brand Factory fobbed him off and told him to come on the next day. When he went there again they had slyly put up a board saying that no clothes that had been bought between 15th to 18th December would be exchanged!
Aggrieved, Ningaraju complained to the Mysore consumer forum and its President Sri H.M. Shivakumara Swamy found Brand Factory (Part of FLFL) guilty of unfair trade practice and ordered it to refund Rs. 200 to the complainant along with Rs. 5000 as compensation and another Rs. 2000 for court costs. If the court order was not complied with within a month, the shop owner was liable to be imprisoned.