J. Gopinath Ganesan of Mysore had ordered an Aquaguard Enhance RO from Eureka Forbes in Mysore and had paid up Rs. 15,490 to the firm online. However the product which was to arrive within two days, never came despite several reminders. He finally cancelled the order but Eureka Forbes sat on the product as well as on the buyer’s money!
He finally complained to the Mysore consumer forum and its President H.M. Shivakumar Swamy finding the firm guilty of deficient service (it never bothered to come to the court) and has ordered it to refund Gopinath’s money along with Rs. 5000 as compensation for causing him mental agony, and Rs. 2000 as costs. If the firm does not pay up within a month, it will face imprisonment.
The firm has a shop in Mysore and a main branch in Lower Parel, Bombay.