Flipkart Internet Pvt. Ltd. harasses buyer by selling him cheaper goods
Dhawal Bhandari from Chandigarh had ordered 4 pieces of Tempered Glass Nillkin NKL-1268 for Samsung Note 4 “ from Flipkart Internet Pvt. Ltd. (www.Flipkart.com) in Koramangala, paying up Rs. 996 to them. But Flipkart sent him some cheaper product named Stell Plus Explosion Proof Tempered Glass Film and that too, he only got 3 pieces. When he complained they sent him the new material which also turned out to be cheaper, and again only three pieces!
He complained to the district consumer disputes redressal forum in Chandigarh which ordered Flipkart to give their side of the matter. FlipKart Internet told this court that they could not be held responsible or liable as they had sent new pieces to Dhawal. They said that they were neither the seller nor the manufacturer and hence were not at fault!
But the consumer court found Flipkart guilty of deficient service and also indulging in unfair trade practice and ordered them to refund Rs. 996 to Dhawal along with Rs. 5000 for causing him mental and physical harassment. They would have to pay up 12 per cent interest per annum till they paid up the money to the complainant.